How a Pot of Tea taught me about Missed Opportunities in Service Delivery

My encounter with this contemporary teahouse named Antea Social started a year ago, when a good friend of mine (“J”) gave me a self-blended tea gift from the shop. J attended a workshop by Antea Social and blended an osmanthus orange rooibos* tea for me (*pronounced as “roy-buhs”, a red bush herbal tea from South Africa). The tea had a good nose: a tinge of orange from the dried peels complemented by a hint of the osmanthus floral aroma, set on a woody, full-bodied rooibos. A year on, I decided to check out the teahouse to see if I…